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Shipping and Returns
Shipping Policy
  1. Most orders are processed and shipped within 1-2 Business days. Delivery times are only estimates and are based on data provided by the carrier. Delivery time excludes any national or carrier observed holidays.
2. Will-call is available Monday through Friday from 9am-4pm CST at our Houston location. Please check with us around all holidays, to make sure our warehouse will be open.
3. All of the shipping costs are calculated based off of shipment weight and the shipping distance. If your order is $75 or more, your items will ship free to any valid address within the contiguous United States.
4. FedEx and UPS will not deliver to a PO Box. Please indicate a physical shipping address and telephone number when ordering. If you need to ship to a PO box, please select USPS.
5. Please provide any "Special Shipping Instructions" at checkout.
6. We are not responsible for incorrect addresses. Please carefully check name, address and zip code of recipient. If you need to make an address change, after your items have shipped, there is a $10 address change fee.
7. Please inspect all packages and products immediately at delivery. Be sure to keep any damaged goods or packaging in the same condition as delivered. Contact us immediately with any issues regarding a shipment that has been tampered with or damaged. All claims must be filed within 7 days of receipt.
8. We are not responsible for lost or damaged deliveries requested with "no signature required", or for delivery delays that are beyond our control.
9. Prices are subject to change without notice.
10. Online images are representations only. Actual products or brands may vary.


What is your shipping schedule?
 
Do you ship to my country?
  Please create an account by clicking the "My Account / Order Status" link at the top right hand side of our site. During signup we'll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.

When will my order ship and what are my shipping charges?
  Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

What is the return policy?
  The French Farm fully guarantees all its products for freshness and quality. Inspect your order as soon as it arrives. If you are not 100% satisfied with your purchase, please call us at (713-660-0577), and file a claim within one week of delivery, so that we can immediately replace your product or credit your account. We appreciate your business and are committed to the best service we can provide.


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