1. Most orders are processed and shipped within 1-2 Business days. Delivery times are only estimates and are based on data provided by the carrier. Delivery time excludes any national or carrier observed holidays.
2. Will-call is available Monday through Friday from 9am-4pm CST at our Houston location. Please check with us around all holidays to make sure our warehouse will be open.
3. All of the shipping costs are calculated based off of shipment weight and the shipping distance. If your order is $75 or more, your order qualifies for free ground shipping to any valid address within the contiguous United States.
4. FedEx and UPS will not deliver to a PO Box. Please indicate a physical shipping address and telephone number when ordering.
5. Please provide any "Special Shipping Instructions" at checkout.
6. We are not responsible for incorrect addresses. Please carefully check name, address and zip code of recipient. If you need to make an address change, after your items have shipped, there is a $10 address change fee.
7. Please inspect all packages and products immediately upon delivery. Be sure to keep any damaged goods or packaging in the same condition as delivered. Contact us immediately with any issues regarding a shipment that has been tampered with or damaged. All claims must be filed within 7 days of receipt.
8. We are not responsible for lost or damaged deliveries requested with "no signature required", or for delivery delays that are beyond our control.
9. Prices are subject to change without notice.
10. Online images are representations only. Actual products or brands may vary.